Terms & Conditions

Our Policy

We are committed to provide products of high quality and value, and we back this commitment with a satisfaction guarantee. If you purchase an item from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or for a refund so long as it is new and unused, and in its original packaging. 

 

The following products may NOT be returned:

- Used Merchandise
- Special Orders
- Closeout Items
 

This guarantee must be exercised within 30 days of your receipt of the merchandise. Exceptions may apply for gift items purchased in advance. All return shipping charges must be prepaid (we will not accept return items shipped to us). 

Returns and exchanges are accepted only for items with in advance completed form on our Product Return site that were purchased from our sites. Refunds will be applied based on the original method of payment.

 

Return Policy
Customer has 30 days from the date of the order to return an item. The product must be returned in its original box and packed inside of a protective shipping box. Items being returned for exchange will be charged an additional shipping charge when items are reshipped. Returns and exchanges are accepted only for items with in advance completed form on our Product Return site that were purchased from our sites.

 

Warranty
Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturers' products, and may be found on their respective web sites.

 

If your product is defective and you would like to file a warranty claim, you will be responsible for shipping and insurance costs to our warehouse or to the manufacturer's warehouse. If the product defect warrants a claim and is within the warranty period, we will ship you a new product at no charge to replace the defective product. If the original product is no longer available, we will ship a similar product. In the case where a suitable replacement can not be located, you will receive a refund equal to the original price paid for the product.

 

For all purchases of bowling bags and bowling shoes, you have the option of Bag Protection and Shoe Fit Protection as specified in items 3 and 4 below. If you do not excersise either of these options on these particular products, then the terms and conditions specified above will apply.

 

Please contact us on our Product Return site prior to returning any merchandise for warranty consideration.

 

Shipping Costs/Shoe Size Protection/Bag Protection:

Unless otherwise provided, customer is responsible for all shipping fees and costs incurred with respect to returning the product(s) and obtaining replacement merchandise. The only exception to this policy is the purchase of Shoe Size Protection or Bag Protection.

 

Shoe Size Protection: For all purchases of bowling shoes, you have the option of obtaining "Shoe Size Protection" as defined below. If you do not exercise this option then the terms and conditions specified above will apply.

By purchasing "Shoe Size Protection" at the time of purchase you eliminate all costs of returning the new shoes that do not meet your satisfaction to us and having new shoes sent to you. Shoes must be returned in brand new condition. Please try on your new shoes on a DRY CLEAN SURFACE, to make sure they fit correctly. We CANNOT exchange shoes that have been used or worn on the lanes. SHOES MUST BE IN PERFECT CONDITION TO BE RETURNED OR EXCHANGED. You may not purchase protection after the shoes have been shipped.  This is good for one return and reshipment only. Note: Customer has 30 days from order date to request exchange. 

 

Bag Protection: For all purchases of bowling bags, you have the option of obtaining "Bag Protection" as defined below. If you do not exercise this option then the terms and conditions specified above will apply.

By purchasing "Bag Protection" at the time of purchase you eliminate all costs of returning bags that do not meet your satisfaction in new condition upon receipt and having a replacement bag sent to you. Bag Protection also eliminates these costs with regard to claims for defective merchandise covered under the manufacturer's warranty. You may not purchase protection after the bag has been shipped. This is good for one return and reshipment only. Note: Customer has 30 days from order date to request exchange on NEW bag. 

 

Shipping 
Most orders are shipped within 24 hours. Shipping is done through a DPD delivery service, which provides delivery in:
- up to 3 days: Austria, Belgium, Czech Republic, Denmark, Germany, Hungary, Luxembourg, Netherlands, Slovenia and United Kingdom,
- from 3-4 days:  France, Ireland, Italy, Poland, Romania, Slovak Republic, 
- from 4-5 days: Bulgaria, Greece, Portugal, Spain, Sweden
- up to 6 days: Finland.

 

Pre-Order Items

Any item(s) purchased at the same time as a Pre-Order Item will not ship until Pre-Order Items are available to ship.

 

Voids/Cancellation/Errors
We have the right to void or cancel any order at anytime without reason. From time to time errors and typos occur. We reserves the right to correct these errors on the websites, email, banner ads and any other web related media. For questions related to pricing, please contact us.

 

Choice of Law; Jurisdiction and Venue 
All issues or disputes arising from sales from this websites shall be determined in accordance with Slovenian laws. Jurisdiction and Venue shall lie in the Ljubljana courts, Slovenia. No claims may be made in any other court. 

 

Address Correction Fees - If we are charged an address correction fee by shipping services, due to an address being incorrectly submitted by the purchaser, then we have the right to charge the purchaser the correction fees. 

 

Email Newsletter
When setting up an account  the consumer has the option to receive or not receive email newsletters from us. You may unsubsribe at any time.